Service Level Agreement
Last tended 2026-08-14
1. Always in season — that's the aim. Orvaverse is kept available around the clock with commercially reasonable effort.
2. Weather happens. Generations grow on third-party model providers; when a provider's weather turns, the affected model slows here too. No fixed uptime percentage is promised.
3. Nature's remedy, automated. A failed generation returns its credits to your balance automatically. Downtime never costs you.
4. Pruning hours. Maintenance is brief and scheduled for quiet hours.
5. The gardeners. [email protected] answers within one business day. Through any long winter, unused purchased credits remain refundable under the Refunds Policy.